Privacy Policy

1. About Western Ridge

Western Ridge Pty Ltd (ABN 24 678 464 401) (“Western Ridge”, “we”, “us”, “our”) operates westernridge.com.au and related digital channels. We are committed to protecting your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Notifiable Data Breaches scheme, the Spam Act 2003 (Cth), and other applicable laws.

This Policy was last updated on 31 July 2025.

2. What personal information we collect

We collect only the information we need to run Western Ridge smoothly and to improve your experience with us. This includes basic contact details (such as your name, postal address, email address and phone number) and booking or event details (the date of your wedding or stay, guest numbers, package choices and payment status). If you subscribe to our newsletter or answer a survey, we record your marketing preferences and any feedback you provide. When you visit our website, first-party and third-party cookies capture technical data like your IP address, browser type, pages viewed and the time you spend on each page. Meta Ads supply us with aggregated data about how people interact with our adverts, for example clicks, likes or shares. On occasion you may volunteer sensitive details, for example accessibility or dietary requirements, which we hold only with your clear consent. We do not knowingly collect information about children under 15 unless a parent or guardian gives permission.

We do not knowingly collect personal information about children under 15 without parental consent.

3. How we collect information

Directly from you when you complete forms, lodge enquiries or bookings, phone or email us
Automatically through cookies, pixels and similar technologies on our website
Via Meta Ads, Google Analytics 4 and equivalent analytics tools
From publicly available sources to confirm booking or invoicing details

4. Why we collect, hold and use your information

We use your information first and foremost to process bookings and deliver the services you request, for example confirming dates, preparing invoices and arranging accommodation. We also rely on it to manage our accounts and maintain accurate business records, which is a legitimate interest for any company. Analysing aggregated website and booking data helps us understand what couples value most, so we can refine our site content, venue packages and overall customer experience. With your consent, we use cookies and the Meta Pixel to show you relevant adverts, to measure how well those adverts perform and to invite you back if you have already shown interest in Western Ridge. We may send service messages or marketing emails when you have opted in or when you could reasonably expect to receive them, and every message includes a simple unsubscribe option. Finally, some data must be kept to meet legal duties, for example taxation or privacy-breach notification requirements. We never sell, rent or otherwise disclose your information to unrelated third parties for their own marketing.

We do not sell, rent or disclose your personal information to third parties for their own direct marketing.

5. Cookies, pixels and analytics

We use first-party and third-party cookies and the Meta Pixel to:

understand visitor interaction with our site
measure the effectiveness of Meta ad campaigns
retarget visitors who have shown interest in our services

You can opt out of Meta or Google tracking through browser settings, ad-blocking tools, or the relevant opt-out pages.

6. Disclosure of personal information

We may disclose information to:

Service providers that host our website, manage cloud storage, process payments or supply IT support (some located overseas, mainly in the USA or EU)
Regulators, courts or law-enforcement agencies where required or authorised by law
Successors or assigns in the event of a business restructure or sale, provided they uphold the same privacy safeguards

For any cross-border transfer we take reasonable steps to ensure the recipient complies with APP 8 or an equivalent standard.

7. Data security and retention

Data is stored on secure servers with encryption
Access is restricted to authorised staff
Retention: We keep personal information indefinitely unless you ask us to delete it and no legal or operational reason requires us to retain it. When deletion is requested and permissible, we securely erase or de-identify the data

8. Access, correction and portability

You may request a copy of the personal information we hold or ask us to correct it if it is inaccurate, out-of-date, incomplete or misleading. We will respond within 30 days and may require identification before actioning your request.

9. Marketing communications

We send electronic marketing only if you have opted in or would reasonably expect it due to an existing relationship. Every message contains an unsubscribe option. Opting out will not affect essential service communications.

10. Complaints and contact details

If you have a privacy query or complaint, contact:

Privacy Officer
Western Ridge Pty Ltd
351 Freeses Rd, Glamorganvale QLD
Email: [email protected]

We aim to resolve complaints within 30 days. If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this Policy

We may update this Policy to reflect legal, technical or business changes. A revised version will be posted on our website with an updated “Last updated” date, and significant changes will be highlighted by on-site notice or email.